Frequently Asked Questions

Medical: When you register on the Meritain portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit https://account.meritain.com/Portal/Registration and input your Group ID, which is 16552. You will also need your Member ID, which is located on your ID card. Dental: Login at www.aetna.com. Once logged in, you can search for a provider. Vision: Visit www.vsp.com/eye-doctor.

When you register on the Meritain portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit https://account.meritain.com/Portal/Registration and input your Group ID, which is 16552. You will also need your Member ID, which is located on your ID card. If you do not have your ID card, please feel free to contact your Lacher benefits advocate to obtain your Member ID.

Medical: Login to www.meritain.com. Once logged in, you'll have access to print of download an ID card. You may also call Meritain at 800-566-9311 to request a new ID card. Dental: Login to www.aetna.com. Once logged in, you can view, print, or request ID cards. You may also call Aetna at 800-872-3862 to request a new ID card. Vision: Login to www.vsp.com. Once logged in, you can view, print, or request ID cards.

You are required to update your Meritain Coordination of Benefits information every year so that they can properly process your claims. Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed. Click here for the Coordination of Benefits form. If you’d like to complete the Coordination of Benefits online, you can do so once you are registered on the Meritain portal.

Yes. You can access the Amazon Pharmacy (through SmithRx) to set up your mail order prescriptions: 1-855-206-3605 www.amazon.com/smithrx

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the 98point6 app. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.